FAQs

Products :

* Are the products natural?

Our products are made from natural and organic ingredients, paraben-free, sulfate-free, silicone-free, cruelty-free and vegan.

Dermatologist tested and not tested on animals.

* Where do the products come from?

Our products are formulated and manufactured in Morocco.

* Have I had an allergic reaction to a product?

All our products are tested under dermatology control, however each skin can react to an ingredient depending on its sensitivity, we therefore advise you to stop using it.

* Can I modify/cancel my order?

Unfortunately, it is impossible to modify an order, add or remove a product once the order has been validated.

* How do I access my order tracking?

Once the order has been shipped, you will receive an email with the tracking number.

You can also track the status and delivery of your order directly here.

* What should I do if I have a problem with my order?

If there is a problem with your order, contact us by email at the following address: serviceclientessencebeauty@gmail.com